Customer Relations

Put Your Best Foot Forward

Wherever power lines and customer property intersect, you often have an inherent conflict of interest – potential customer relation problems like refusals. Improper communications can damage your image and create a customer relations nightmare. ACRT can help you avoid potential UVM delays and maintain positive relations with your customers.

In the field, Customer Relations activties are cunducted by our arborists, often simultaneously with Pre-Inspection. Our arborists represent YOU to your customers. Professionally dressed, educated and professional, we notify your customers of UVM activities that will impact them. Our arborists will accurately answer customer questions, address concerns and resolve potential conflicts - effectively reducing refusals.

Though Customer Relations often starts in the field, it doesn't end there. We will assist you in developing comprehensive strategies that are specific to your situation and requirements. Here are client examples of some of those activities:

• We have created and manned call centers as a source for customers to turn to for their questions and concerns.
• We have helped organize and conduct town meetings for concerned citizens.
• We have implemented newspaper announcement strategies.
• We have created and managed replanting programs, helping customers obtain alternative trees for free or at a discount to replace existing problem trees.

ACRT's Customer Relations produces:

• A better company image
• Better communications with customer
• Greater customer satisfaction
• Reduced refusals

Contact our Sales Department for more information